Privacy Policy

Last updated: February 2026

1. Who We Are

WoofWoof ("we", "us", "our") is a home-style pet-sitting service based in Bucharest, Romania. This policy explains how we handle your personal data when you use our website and services.

2. Data We Collect

  • Account data: name, email address, and authentication details when you create an account.
  • Pet data: pet name, breed, size, special needs, and optional photos you upload.
  • Booking data: dates, pricing, and status of your reservations.
  • Contact messages: name, email, and message content submitted through our contact form.
  • Technical data: browser type, IP address, and usage analytics collected via cookies.

3. How We Use Your Data

  • To provide and manage pet-sitting services.
  • To communicate about your bookings (confirmations, updates).
  • To respond to your enquiries via the contact form.
  • To improve our website and services through analytics.

4. Legal Basis (GDPR)

We process your data based on:

  • Contract performance: to fulfil bookings you make.
  • Legitimate interest: to improve our services and ensure security.
  • Consent: for optional cookies and marketing (where applicable).

5. Data Storage & Security

Your data is stored securely using Google Firebase services (Firestore, Authentication, Storage). Data may be processed on servers located in the EU and US. We implement appropriate technical measures to protect your information.

6. Data Sharing

We do not sell your personal data. We may share data with:

  • Google Firebase: hosting, database, and authentication services.
  • Resend: email delivery for booking notifications.

7. Cookies

We use essential cookies for authentication and session management. We also use analytics cookies to understand how visitors interact with our site. You can manage your cookie preferences using the banner shown on your first visit.

8. Your Rights

Under the GDPR, you have the right to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Request deletion of your data.
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time.

To exercise these rights, contact us at hello@woofwoof.ro.

9. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request account deletion at any time.

10. Changes to This Policy

We may update this policy from time to time. We will notify registered users of significant changes via email.